Patient Encounter Associate in New York, NY at Pride Health

Date Posted: 5/28/2019

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Experience:
    Not Specified
  • Date Posted:

Job Description

A prestigious Manhattan hospital has an urgent need for an experienced Patient Encounter Associate to join their busy oncology department on a contract basis. Monday-Friday 8a-4p. The contract will end in October. Exceptional customer service skills required. 

Job Responsibilities

  • The Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution.
  • Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination.
  • Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues.
  • Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system.
  • Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate.
  • Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols
  • Contacts patients at home to confirm scheduled and cancelled appointments. 
  • Checks in patients upon arrival at the practice and performs full registration, including: verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing the organization's self-pay policy for new patients, completing of Medicare as Secondary Payer questionnaire if appropriate, and having patient read and sign NOPP. 
  • Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols.
  • May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashier’s deposit.
  • Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC.
  • Reviews status of waiting room on a regular basis and advises patients of wait times.
  • Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments.
  • Reconciles daily patient schedule with encounters closed. 
  • Works billing edit reports and reviews encounters which may require correction.
  • Scans documents into EPIC on a daily basis. 
  • Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and change posting that impact negatively on operations.
  • Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents.
  • Other duties as assigned    

Job Requirements

  • Microsoft office suite (Word, Outlook, Excel) – basic proficiency
  • Keyboarding skills are necessary, CERNER, EPIC or other practice management experience preferred
  • HS/GED Required; Associates degree preferred
  • Exceptional customer service skills required
  • Must be highly professional