Patient Appointment Services Specialist in Rochester, MN at Pride Health

Date Posted: 12/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    Rochester, MN
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Pride Health has an opportunity for Patient Appointment Schedulers to work in a top-rated facility in Rochester, MN!

40 hours per week; Monday - Friday; Hours are varied shifts 7 am - 6 pm


  • Responsible for scheduling appointments and coordinating the creation of patient appointment itineraries in a complex multi-specialty medical practice.
  • Utilizes patient-specific information to accurately determine the nature of the appointment request and independently schedules and confirms patient appointments utilizing scheduling criteria to determine appropriate appointment area/medical acuity.
  • Process and schedule appointment requests for all areas of the institution as they are received from patients.
  • Obtain or verify patient demographics, medical insurance information, and properly advise patients regarding the need for co-payments, referral authorizations and/or pre-service deposits as appropriate.
  • May pre-schedule appropriate tests/consults.
  • Perform related clerical duties such as processing external demand appointment inquiries which may include fax and on-line requests, as well as processing patient appointment letters and related materials.


  • High school diploma or GED required.
  • Minimum two years of telephone and/or customer service experience required, such as a call center, administrative, physician's office, appointment scheduler or retail/ service industry.
  • Must be able to input data into a computer while taking calls.