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Patient Appointment Coordinator in Rochester, MN at Pride Health

Date Posted: 5/17/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Rochester, MN
  • Experience:
    Not Specified
  • Date Posted:
    5/17/2019

Job Description

Pride Health has an opening for a Patient Appointment Coordinator to join a healthcare facility in Rochester, MN.  Full time; 40 hours per week; Monday - Friday; Hours are varied shifts 7 am - 6 pm.

Duties

  • Responsible for scheduling appointments and coordinating creation of patient appointment itineraries in a complex multispecialty medical practice.
  • Utilizes patient-specific information to accurately determine the nature of the appointment request and independently schedules and confirms patient appointments utilizing scheduling criteria to determine appropriate appointment area/medical acuity.
  • Process and schedule appointment requests for all areas of the institution as they are received from patients, staff, and external referring physicians via direct face-to-face contact with patient, telephone call center, or online request.
  • Obtain or verify patient demographics, medical insurance information, and properly advise patients regarding the need for co-payments, referral authorizations and/or pre-service deposits as appropriate.
  • May pre-schedule appropriate tests/consults. Perform related clerical duties such as processing external demand appointment inquiries which may include fax and on-line requests, as well as processing patient appointment letters and related materials.

Requirements

  • High school diploma or GED required.
  • Minimum two years telephone and/or customer service experience required, such as a call center, administrative, physician's office, appointment scheduler or retail/ service industry.
  • Strong customer service
  • Candidates must be able to type 40 wpm.