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Patient Appointment Coordinator in Rochester, MN at Pride Health

Date Posted: 5/1/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Rochester, MN
  • Experience:
    Not Specified
  • Date Posted:
    5/1/2019

Job Description

Pride Health is seeking candidates for a Patient Appointment Coordinator opening at a top healthcare organization in Rochester, Minnesota. The Patient Appointment Coordinator will support the scheduling process by utilizing patient-specific information and decision support workflows to determine appropriate appointment area/medical acuity.  

Responsibilities:   

  • Responsible for scheduling appointments and coordinating creation of patient appointment itineraries in a complex multispecialty medical practice.
  • Utilizes patient-specific information to accurately determine the nature of the appointment request and independently schedules and confirms patient appointments utilizing scheduling criteria to determine appropriate appointment area/medical acuity.
  • Process and schedule appointment requests for all areas of the institution as they are received from patients, staff, and external referring physicians via direct face-to-face contact with patient, telephone call center, or online request.
  • Obtain or verify patient demographics, medical insurance information, and properly advise patients regarding the need for co-payments, referral authorizations and/or pre-service deposits as appropriate. May pre-schedule appropriate tests/consults.
  • Perform related clerical duties such as processing external demand appointment inquiries which may include fax and on-line requests, as well as processing patient appointment letters and related materials.

Requirements:

  • High School Diploma or GED.
  • At least two years of customer service or call center experience.
  • At least 6 months of healthcare related experience.