Care Coordinator Supervisor in New York, NY at Pride Health

Date Posted: 6/1/2019

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Summary:    The Care Coordinator Supervisor is responsible for the daily programmatic oversight of the assigned care management unit.  The supervisor works closely with the care managers to ensure the overall provision and coordination of care management services to the assigned member.

Major Duties:

  • Provides supervisory support to assigned Care Management Team
  • Provides individual and group supervision to assigned Care Managers and evaluates all supervisees on a regular and timely basis
  • Monitors assigned Care Managers’ work activities with children and families through team meetings and regular individual meetings
  • Provides direct care management services in the absence of Care Management staff
  • Manages, reviews, and monitors maintenance of member records to ensure both internal and external quality assurance standards and timely completion in accordance with agency and  CCF Health Home Policies
  • Provides training to new staff and on-going training to existing staff
  • Demonstrates strong leadership and management skills to ensure progressive, positive development of Care Management employees
  • Coordinates and conducts plans for audit preparation and audit execution
  • Collects, analyzes, and reports data in the area of supervision to assist the Director
  • Oversees the identification of eligible members from other agency programs and the community for program enrollment and consenting processes
  • Assists in locating and creating support networks in the community
  • Works collaboratively with all teams throughout agency programs
  • Completes special projects and assignments as needed or identified by the Director
  • Other duties as assigned


  • Master’s Degree in Social Work, Nursing, Public Health, or related field, plus appropriate licensure
  • 2-3 years of administrative, clinical, and supervisory/managerial experience
  • Knowledge of best practice working with children and families in health, preventive and wellness care
  • Bilingual a plus
  • Working knowledge of child welfare, developmental disabilities, mental health and/or primary healthcare fields
  • Experience managing teams providing case/care management
  • Experience using Excel and electronic health care systems to review and manage data preferred
  • Experience providing service coordination and information, linkages, and referrals for community-based services
  • Excellent accountability, writing, communication, and organizational skills
  • Compassion for serving children and families with special needs
  • Ability to travel to community-based agency offices
  • Proven decisiveness, motivational, and developmental skills; management abilities, including meeting deadlines, ensuring compliance with agency policies and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements