Support Specialist

What are we looking for in our Support Specialist ?

A Laboratory Analysis and Management company is looking to hire a Support Specialist.

Location: Boston, MA

Contract: 1 Year

Pay: $20-25/hour Depending on Experience!

RESPONSIBILITIES

• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
• This role will work closely with other teams to seamlessly deliver lab support services.
• Coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, and consumables.
• Occasionally support/coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
• Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• Regularly engage with the customer and staff to ensure quality and compliance within the laboratory.
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
• Provide updates and timely communication to lab users on service work requests.
• Provide area walkthrough for new members of customer staff and visitors.
• Required to cross-train and provide back-up to other lab support areas.
• Complete relevant paperwork according to principles of Good Documentation Practice.
• Subject Matter Expert (SME) on various support needs across different buildings/floors/locations.
• Actively participate on committee(s) supporting LSC’s across and the customer sites with a focus on providing guidance through presentation and document creation.
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
• Demonstrates appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

REQUIREMENTS

• Associate degree with 1+ years' experience in a customer facing role within a scientific environment OR
• High School Diploma with 2+ years’ experience in a customer facing role within a scientific environment
• Strong understanding of GLP/GxP and/or experience working in a compliance driven environment
• Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
• Intermediate knowledge of Occupational Health and Safety regulatory requirements 
• Self-motivated and ability to work under pressure to balance conflicting deadlines
• Good interpersonal, written, and verbal communication skills
• Ability to follow oral and written directions.
• Technical problem-solving skills and attention to details.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.